As the Chief Operations Officer of CarePatrol, Becky is in charge of day-to-day franchise operations including new franchisee training programs, field training, and ongoing mentoring and coaching for all local franchisee offices to ensure each CarePatrol local office masters the CarePatrol system. In addition, she provides leadership for the franchisee operational support departments in the home office.
Becky is also responsible for the information technology infrastructure and systems that support all franchise operations. She has re-architected the CarePatrol systems to support the rapid expansion of local offices and to enable new features and functions that streamline operations and improve both home office and local office service quality.
Becky is a Certified Senior Advisor and is completing her Certified Franchise Executive program studies. She has over a decade of experience as the Managing Director of the original CarePatrol Corporate Store located Gilbert/Chandler, AZ. She continues to serve in this capacity to ensure she stays abreast of rapidly evolving market conditions. More importantly, her continued service as the Managing Director allows her to work in a hands-on local office role and to fulfill her true passion for enabling seniors and their families to find the safest care options available.