CarePatrol Opens a New Office in 111 Northeast Ohio
Certified Senior Advisors
CarePatrol of Northeast Ohio
Cilla and Kevin Buck opened their Cleveland, Ohio CarePatrol franchise in August of 2013. After working as a teacher for seventeen years and running a home daycare for children, Cilla wanted to contribute to the senior community. Kevin worked in the corporate world as a Director of Operations and wanted to tackle a new endeavor. Both had a long history of helping the elders in their church and embraced the opportunity to assist on a larger scale, which lead to their decision to open a CarePatrol franchise. CarePatrol offers free senior living referral services for individuals who need senior care options for: independent living, assisted living, nursing homes, and Alzheimer’s and Dementia memory care facilities.
It is imperative to the Bucks to provide their clients with recommendations of only the finest and safest facilities. The Bucks visit the facilities in their territory and personally deliver packets to families with information about the facilities that best match the client’s location, budget, and care needs, and always include a list of pertinent questions for the family to ask the facility. Diligently taking the time to review the care violations of the communities in their territory, and differentiating between minor violations like administrative or clerical errors and red flag violations such as medication mistakes or indigent care issues, ensure that their clients truly receive only the best choices in senior living referrals.
The Bucks work with general practitioners, geriatric doctors, social workers and pastors to gain insight into the best care options for their clients. They want to expand their professional network to include emergency squads such as fireman to further contribute to the interests and security of their elderly clients.
The Bucks also recommend single residential options for seniors in their territory. These are pre-evaluated, state licensed residential homes that individuals have opened to seniors. These single residential caretakers attend to their clients as if they were their own parents, assisting with cooking, cleaning, bathing and dressing as needed.
Searching for the right facility for their loved one is often extremely overwhelming for families. Cilla follows the personal mantra that if she wouldn’t put her mother in a particular facility, she won’t recommend it to a client. This standard has resulted in many successful placements. The Bucks hear from clients they have helped, who express their gratitude and appreciation for finding their relative the perfect facility. Knowing they have made a legitimate difference for a family is the true reward for the Bucks as they continue to serve families at CarePatrol.